Privacy Policy

1. Introduction

Rashid & Rashid Solicitors (“we”, “us”, “our”) respects the privacy of visitors, clients, and prospective clients (“you”, “your”). This Privacy Policy describes how we collect, use, disclose, store, and protect personal data when you visit our website (rashidandrashidsolicitors.com) or otherwise provide information to us in connection with our services.

By using or submitting information via our website or contacting us via email/phone/WhatsApp or other communication channels, you consent to the practices described in this Privacy Policy.

2. What Information We Collect

We may collect the following categories of information, depending on what you provide when you contact us or use our services:

a) Personal information you provide voluntarily

1. Full name
2. Email address
3. Phone number / mobile/WhatsApp number
4. Postal or residential address (if you provide)
5. Details about your matter or case (e.g. brief description of your legal/immigration issue)
6. Preferred contact method (e.g. email or call)
7. Any other information you choose to submit via contact forms, email, or direct communication

b) Case-related or service-related information (if you become a client)

1. Identification documents or verification details (e.g. passport copy, utility bills — when required for immigration or other services)
2. Background information relevant to the services (e.g. family history, immigration status, legal history)
3. Payment or billing information (if relevant)

c) Technical and usage data (automatically collected)

1. IP address, browser type, device type, operating system
2. Date/time of access, pages visited on our website, referrer URL
3. Cookies and analytics or tracking data (if cookies or similar technologies are used on the website)

3. Purposes of Processing Your Information

We may use the information collected for the following purposes:

1. To respond to your inquiries and provide you with initial advice or information regarding our services
2. To assess and manage your case (e.g. immigration, visa application, family/divorce law, litigation, etc.) if you become a client
3. To verify identity or background when required (e.g. for compliance, due diligence, immigration/visa requirements)
4. To communicate with you (via email, phone, WhatsApp, or other contact method you provided) about your inquiry or case
5. To maintain records of communications, agreements, and services provided by us
6. To comply with applicable legal or regulatory obligations (e.g. professional regulations, anti-money-laundering, client due diligence)
7. To improve our website, services, client communications, and for internal administrative or record-keeping purposes
8. To send you relevant information (e.g. newsletters, updates) — but only if you have consented or requested such contact

4. Legal Basis & Consent

By providing your personal data to us (via contact forms, email, phone, WhatsApp, or other channels), you give your explicit consent for us to collect and process your information as outlined in this Privacy Policy.

If you become a client, data processing is necessary for providing legal services, fulfilling legal obligations, and client-service management.

5. Disclosure of Your Information

We will not sell or rent your personal data to third parties. We may disclose your information only in the following situations:

1. With your consent (for example, when you instruct us to share information with third parties such as immigration authorities, other lawyers, government bodies, or institutions relevant to your case)
2. To comply with legal or regulatory obligations (e.g. providing information to competent authorities if required by law)
3. To our employees, agents, or third-party service providers (e.g. administrative staff, translators, external counsel, document-processing agencies) engaged in handling your file — only to the extent necessary for services, and under obligation of confidentiality
4. If we are required to do so under applicable professional or legal obligations

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described above, to comply with our legal, regulatory or professional obligations, or until you request deletion (if applicable and subject to legal exceptions).

7. Security of Your Data

We implement reasonable administrative, technical, and organizational measures to safeguard personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage can guarantee absolute security. While we strive to protect your information, we cannot guarantee its total security.

8. Children / Minors

Our website and services are not intended for individuals under the age of 18. If you are under 18, please do not submit any personal data to us.

9. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to collect usage and technical data (for example: IP address, browser type, pages visited, time of visit).

You may control the use of cookies via your browser settings. Turning cookies off may limit or prevent certain functionality of the website.

10. Links to Other Websites / Third-Party Services

Our website may contain links to third-party websites that are not under our control. This Privacy Policy does not apply to such third-party sites — you should review their privacy policies separately before providing any personal data on those sites.

11. Your Rights

Depending on applicable law and your relationship with us, you may have certain rights regarding your personal data, including:

1. Right to request access to the personal data we hold about you
2. Right to correct or update inaccurate or incomplete data
3. Right to request deletion (where retention is not required by law or regulation)
4. Right to withdraw consent (to the extent consent is the legal basis for processing)
5. Right to ask us about the purposes of processing, the categories of data processed, and any recipients of your data
6. If you wish to exercise any of these rights, please contact us using the contact information provided below.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, or if you wish to exercise your data rights, you may contact us at:

Email: khan@rashidandrashidsolicitors.com

Phone / WhatsApp: 0777 4222 062 (or the phone number listed on our website)

Address: 190 Merton High Street, London SW19 1AX

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last updated” date at the top, and post the revised policy on our website. We encourage you to review this page periodically.